Contact

I Need to Change My Shipping Address

If you made an error when inputting your shipping address, please contact us immediately by sending the intended shipping address as well as your order number by creating a support ticket. If your order has not been shipped yet we will be able to change your shipping address.

Where Do You Ship to? 

We ship to all provinces and territories in Canada.

When Will My Order Ship?

Shipping Times to Canada

Standard Shipping: Orders will arrive within 3-6 business days.

Expedited Shipping: Order will arrive in 2-4 business days.

If for any reason we are unable to ship out your order within our standard time frame, we will contact you immediately to notify you of any delays and ensure that you get your items as soon as possible.

Can I Change My Order?

If your order has not shipped yet, we may be able to change the contents of your order. Please create a support ticket and we will do our best to change the order.

Can I Use Multiple Coupon Codes?

We're dedicated to giving our loyal customers the best possible price we can offer and that's why we often offer coupon codes. 

Only one coupon code can be applied per order. We will automatically apply the highest discount coupon code that you enter. For example, if you were to enter a 5% code and a 10% code, we will use the 10% code at checkout.

I'm Not Satisfied With My Purchase. What Should I Do? (Return Policy)

Rocky Mountain Barber Company will refund, replace or exchange any products that are not to your complete 100% satisfaction within 30 days of purchase.

To be eligible for refund, replace or exchange return, your item must be unused and in the same condition that you received it. Proof of purchase and Order number is required.

Our policy lasts 30 days. If 30 days have gone by since the date of your purchase, unfortunately we can’t offer you a refund, replacement or exchange.

To request approval for a refund, replace or exchange, Contact us first at hello@rockymountainbarber.com and include your Order Number.

Shipping

To return your product, you should mail your product to: 17-7000 Mcleod Road Suite #181 Niagara Falls Ontario CA L2G 7K3

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@rockymountainbarber.com and send your item to: 17-7000 Mcleod Road Suite #181 Niagara Falls Ontario CA L2G 7K3. Note: We will exchange only if you contact us within 30 days of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please create a support ticket.

I Want to Sell Rocky Mountain Barber Products in My Retail or Online Store

If you are interested in wholesaling our products at your retail location, please visit our wholesale website to apply. Please tell us about your company, which product you are interested in, and how many units.

My Question is Not Answered Here

For all other inquires please Submit a ticket. Please include your Order Number in your contact.

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