FREQUENTLY ASKED QUESTIONS
Q: How Do I Get Free Razors or Samples With My Order?
Your free razors or samples can be chosen in your cart just before checkout.
You can add one (1) free item for every item in your cart. You will see an area above the item(s) in your cart where you can choose your samples (highlighted in green below). Click the "Add to Cart" button to add that free item to your cart.
Your free item will then be added to your cart. You will be able to repeat this step until you have 1 free item for every product you are purchasing. Once you have the maximum number of free items added to your cart, the box will disappear and you will see all the items that will be shipped to you.
After you have completed adding your free item(s) to your cart, click Check Out to review and finalize your order.
Q: When Will My Order Ship?
All orders are processed within 24 hours and ship within 1-2 business days. Visit our Shipping Policy page for more information.
For estimated delivery times, please see below:
Ontario & Quebec
FREE Shipping Over $35: Orders will arrive within 2-4 business days.
Expedited Shipping: Order will arrive in 2-4 business days.
Xpress Post: Order will arrive in 1-3 business days.
Rest of Canada
FREE Shipping Over $35: Orders will arrive within 5-8 business days.
Expedited Shipping: Order will arrive in 5-8 business days.
Xpress Post: Order will arrive in 3-5 business days.
If for any reason we are unable to ship out your order within our standard time frame, we will contact you immediately to notify you of any delays and ensure that you get your items as soon as possible.
Q: WHERE DO YOU SHIP TO?
We ship to all provinces and territories in Canada.
Q: What is your return policy?
Q: I NEED TO CHANGE MY SHIPPING ADDRESS
If you made an error when inputting your shipping address, please contact us with the intended shipping address and your order number. If your order has not been shipped yet we will be able to change your shipping address.
Q: CAN I CHANGE MY ORDER?
Q: Can I Use Multiple Coupon Codes?
Only one coupon code can be applied per order. We will automatically apply the highest discount coupon code that you enter. For example, if you were to enter a 5% code and a 10% code, we will use the 10% code at checkout.
Q: I'm Not Satisfied With My Purchase. What Should I Do?
Q: I Want to Sell Rocky Mountain Barber Products in My Retail or Online Store.
Q: My Question is Not Answered Here.
Q: How do I join and is there a cost?
Our program is free to join! Simply create an account and you will be enrolled into our rewards program. Make sure that you are signed into your account whenever you make a purchase to ensure you receive your points.
Q: How do I earn points?
You earn points on every dollar spent. There are three tiers, and as you advance, each tier allows you to earn points faster than the previous. You must be signed into your account to earn points on your purchases.
Q: How can I check my points balance?
You can see your point balance by logging into your account and clicking the "My Loyalty Points" button in your account dashboard. The Loyalty Rewards Program dashboard will then appear on your screen.
Q: How do I redeem my points?
You can redeem points by logging into your account and clicking the "My Loyalty Points" button in your account dashboard. After the Loyalty Rewards Program dashboard appears, click "Redeem" next to the reward you would like to redeem.