Fast shipping & easy, hassle-free returns
Our 100% Satisfaction Guarantee
WHEN WILL MY ITEMS SHIP?
All orders ship from Canada and are processed & shipped within 1 business day.
Our goal is to get your items to you as quickly and safely as possible. Once your order is received, we’ll take great care when preparing your order to ensure a safe and fast delivery.
In order to provide the fastest and lowest possible shipping rates, we use Canada Post for all shipments. We ship to all Provinces and territories in Canada.
Do you offer free shipping?
Yes, free shipping is available to all provinces and territories when your cart value exceeds $50.
Shave Club orders do not count towards to the $50 minimum as they ship separately through Canada Post Lettermail.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
Your order will arrive within the delivery estimate provided at checkout which is based on your postal code and selected shipping speed. Please note that the day your order is picked up as well as weekends and holidays do not count towards the delivery date estimate.
wILL I GET A TRACKING NUMBER FOR MY PACKAGE?
Yes. After your order is placed, you’ll receive an Order Confirmation email which contains details pertaining to your order.
Once we’ve shipped your order, you’ll receive a Shipping Confirmation email containing tracking information. Please note that tracking information may take up to 24-48 hours to appear.
Please note that tracking information is not available for Shave Club subscriptions or Sampler Packs, as they ship via Canada Post Lettermail, which does not issue tracking information.
What if there's a problem when my package arrives?
The successful delivery of our products is guaranteed. In the unlikely event your parcel is lost by Canada Post, we will send a replacement to you free of charge. We are committed to your 100% satisfaction.
If after receiving your order you are at all unsatisfied, please contact us and we’ll work with you to resolve the issue.
If for any reason we are unable to ship out your order within our standard time frame, we will contact you immediately to notify you of any delays and ensure that you get your items as soon as possible.
I Need to Cancel Or Change My Order
If you'd like to request a cancellation or change an order that has recently been placed, click "Cancel" or "Edit" in your order confirmation email, the order status page, or the Order History section of your store account page. We will attempt to cancel or change your order if it has not yet already been fulfilled. Orders that are already in the process of being fulfilled cannot be cancelled or changed.
RETURNS & EXCHANGES
At Rocky Mountain Barber Company we take great pride in the products that we make and we want you to have great pride in the item that you purchased. If you are not happy with your purchase, please feel free to return it within 30 days for a full refund.
What is your return policy?
If you are not satisfied with your purchase you may return your purchase to us within 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For hygienic and sanitary reasons, and for the safety of all customers, used or opened items cannot be returned.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To complete your return, please contact us.
how do returns work?
To complete your return, please contact us.
Once your return request is approved, we will direct you to our self-serve Returns Portal. Once you enter your order details, a pre-paid shipping label will be generated which must be printed and affixed to the box containing your returned items.
Please allow up to 7 business days for us to receive and process your returned item(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 1-3 business days.
We offer the refund for the price of the purchased products plus applicable taxes. Shipping charges and taxes on the shipping charges are not refundable.